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Share Your Experience

Secret Shopper

"*" indicates required fields

Full Name*

Email*

Phone*

Date of Visit*

MM slash DD slash YYYY

Time of Visit*

Was the parking lot and outside the front doors clean when you arrived?*

Yes

No

Were you quoted a wait time?*

Yes

No

Did the hostess or another employee greet you within one minute of you coming through the front door?*

Yes

No

Upon arriving to your table, were the floors, chairs and table clean and free of debris?*

Yes

No

After you had been seated how long did it take for your server to get to your table?

What was your server's name?*

Did your server introduce themselves?*

Yes

No

Were your servers dressed neatly and look professional?*

Yes

No

Did your server smile?*

Yes

No

Upon greeting you, did your server place beverage napkins on your table to place your drinks on?*

Yes

No

Did you get drinks from the bar?*

Yes

No

Was your drink order correct?*

Yes

No

Was your drink properly garnished?*

Yes

No

Was your glassware clean?*

Yes

No

Did your server suggest any appetizers to you?*

Yes

No

What appetizers did they suggest?

Did your server explain the specials without you asking?*

Yes

No

What special did you order?

What did you have as an appetizer(s)?

How long did it take for your appetizer delivery?

Was your appetizer(s) hot when received?*

Yes

No

Was the appetizer(s) presented well?*

Yes

No

Was your appetizer(s) hot when received?*

Yes

No

How long did your entrees take to be delivered?

What entrees were ordered?

Were your entrees hot when received?*

Yes

No

Were your entrees correct with what you ordered?*

Yes

No

Did you get soup or salad with your entree?*

Soup

Salad

Both

Neither

Were the salad and dressing correct as you ordered it?*

Yes

No

Were your appetizer plates removed from the table when you were finished with them?*

Yes

No

Were your drinks refilled when needed?*

Yes

No

Did your server suggest dessert and/or an after dinner drink?*

Yes

No

Did you get an after dinner drink?*

Yes

No

Did you enjoy it?*

Yes

No

Was the check presented to you in a reasonable amount of time?*

Yes

No

Was the check split properly?*

Yes

No

Was the check correct?*

Yes

No

Did the server cash out the check in a reasonable amount of time?*

Yes

No

Did the server thank you and invite you back?*

Yes

No

Was there a manager present on the floor?*

Yes

No

If yes, did they visit your table?*

Yes

No

Did the manager introduce themselves?*

Yes

No

Were the restrooms clean and have the necessary paper?*

Yes

No

Did the hostess or any other staff member tell you to have a great night as you exited the building?*

Yes

No

Would you recommend us to a friend?*

Yes

No

How do you feel our staff did with regards to your dining experiences*

1 is Very Poor. 10 is Outstanding.

Additional Comments

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9354 Mentor Avenue, Mentor, Ohio 44060
Call 440-255-3117

Tues. through Thurs. 4 to 8 pm
Fri. and Sat. 4 to 9 pm
Sun. 4 to 8 pm
Closed Monday

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Visit Us

9354 Mentor Ave.,
Mentor, Ohio 44060

Reservations

Call 440-255-3117 or Click Here

Our Hours

Tues. through Sat. 4 to 9 pm
Sun. 4 to 8 pm
Closed Monday

© 2022 Pastina Rustic Italian Restaurant. All Rights Reserved.